How do I complain?
How will my complaint be handled? (Verbal)
How will my complaint be handled? (WRITTEN)
You can make a complaint in writing to your practice, the Practice Manager or the practitioner, and it will be handled as outlined below.
1. An acknowledgement letter of your complaint will be sent to you within three working days.
2. Your complaint will be passed to our Complaints Manager, Dr A J Khan
3. If your complaint is about clinical care, it will be passed to your treating practitioner so that they can respond to the complaint and resolve it.
4. A full response will be provided to you within 15 working days.
If we think there will be a delay in providing a full response, we’ll let you know, and we’ll keep you updated every ten working days of the progress of your complaint.
What do I do if I’m not satisfied with the complaints process?
If you’re not happy with how your complaint has been handled, then please get in touch with our Complaints Manager, Dr A J Khan, who can be contacted at firstname.lastname@example.org
What do I do if I’m not satisfied with the outcome?
As your care was provided privately, and you’re not happy with the outcome of your complaint, you can contact the Dental Complaints Service:
Dental Complaints Service,
2 Cherry Orchard Road,